Call or Text 1-833-202-5227
M-F 9:00am - 6:00pm ET
Call or Text!
Be the first to ask a question about this.
gCreate has partnered with Astroprint® to greatly extend the capabilities of your gMax 2 or gMax 1.5+. Order now to utilize cloud control, remote monitoring, printer management and many more features.
With your 5" Full Color gTouch Controller and a FREE Astroprint account you will have access to all these great features:
The gTouch plugs straight into the gMax printer allowing for full control from anywhere.
Run custom gMax tasks such as "Purge Filament" and "Level Bed" from the touchscreen or remotely.
Control your printer remotely just like you were there.
Print straight from your computer through the Astrotouch Desktop app.
Live Z adjustment (Babystepping) of the first layer.
Using your Astroprint account, you have full control of 2 gMax printers. With a pro plan you can monitor 10+ gMax printers and have access to even more advanced features.
Add 10+ gMax Printers and other supported printers with a single account for easy control over your printer fleet.
View real-time progress of prints with estimated print times.
View print queue and assign new print jobs.
Add a web cam for live streaming of print jobs and image updates from the monitor page.
Cloud Based Library
With a FREE Astroprint account, you have access to your secure cloud based library of files. You can simply upload your own .stl files for cloud based slicing or you can upload pre-sliced .gcode files.
Once uploaded, assign your file to an open printer, add it to a printer queue or simply "Print Later".
Assign print jobs to open printers.
Add print jobs to print queues.
Create new print jobs to be assigned later.
Centralized location for all your files.
Access the cloud based files from any gTouch Controller on your printer.
Transfers are done with incredible
2,048 bit SSL encryption.
Files are stored on state of the art AWS S3 Buckets.
Using the powerful Astroprint Mobile App you can have full control over your gMax print farm.
With AstroPrint Mobile , you have the ability to:
Print from Your AstroPrint Cloud File Manager.
Remotely Monitor Your Printer.
Get Push Notifications About Printer Status.
View Your Print History and Print Analytics.
Print from the Thingiverse App.
The 5" touchscreen has a wide range of features to control your printer, upload files and monitor progress leading to increased productivity and a better print experience.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@Project3DPrinters.com.
Cancellations & Refunds/Returns:
Before accepting a return on a product that isn't functioning as it should, Project 3D Printers reserves the right to exhaust any and all means to resolve and/or repair the malfunction through technical support and replacement parts provided by both the manufacturer and Project 3D Printers. No return will be accepted without reasonable attempts to resolve the issue(s) first. All returned products must be returned within 10 days of date of purchase.
Project 3D Printers enforces a strict "No Returns Accepted" policy for opened and/or partially used products, including filament, resin, or any consumable of any size and weight that has been used or opened from its factory and vacuum seal. Only products and consumables that are unused, and in brand new factory condition are eligible for return to the manufacturer of origin within 10 days of the purchase date.
If a product is found to be non-functional or defective, the product must be returned with its full original contents within 10 days of the delivery date for inspection of the non-functionality. If the product is found to be defective or non-functional a full-refund will be given, not including return shipping at the customer's expense.
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Buyer is responsible for and pays a 20% restocking of the value of the returned item(s). Buyer pays all shipping fees for the returned item(s).
Customs Fees, Tariffs, Duty Fees and Import Taxes:
Only customers are responsible for their local import taxes, tariffs, duty fees and import taxes incurred during shipping. To know about your customs import duties please contact your local customs office with this details (HS Code :8477 Product description: 3d printer or 3d printer kit). If the tax amount is high, we can provide assistance to reduce it.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
Company – gCreate, LLC, a limited liability company having a corporate address at Brooklyn, NY 11205.
Customer – Any purchaser of Company’s products or services, or any entity represented by the purchaser.
Products – Any device or accessory produced by Company, or purchased from Company or from a Company-authorized reseller, including, but not limited to, the gMax 1.5+ and gMax 2 Large Format Desktop 3D Printers, and Products purchased via 3D Printing Services.
Services – Any service provided by the Company, or purchased from Company, or from a Company-authorized contractor, including, but not limited to, 3D Printing Services, gMax Printer Tech Support and gCreate Customer Service.
Company represents and warrants to the Customer that the Products, as defined above, are free of defects and materially conform to the published Product specifications as displayed on Company’s website and associated documentation. Company shall warrant and replace any 3D printed components on their gMax Printers for a period of one year after delivery. Company shall warrant and replace mechanical components, electronic components, and non-3D printed structural components for a period of 30 days after delivery. This warranty applies to all original components installed by gCreate as part of fully assembled gMax 1.5+ series and gMax 2 3D Printers. Hot-ends and printer beds are not covered by warranty and will be replaced within 30 days at company’s discretion. Any after-market additions or modifications are not warranted. For gMax Pro Support Plan Terms and Conditions, please visit: https://www.gcreate.com/pro-support-plan
For replacement of damaged Products purchased via 3D Printing Services, the Company will cover standard shipping costs within the Contiguous United States. Notification of damaged Products must be made to the Company within 2 business days from delivery date. Any valid warranty claim must be substantiated with original proof of purchase of the Product, along with a return of the original defective part or Product for inspection by Company. Company’s liability is strictly limited to the replacement or cost of the Products purchased by Customer.
For gMax Printer replacement components, Company shall be responsible for any transportation costs within the contiguous United States associated with replacement of parts covered by warranty. Any valid warranty claim must be substantiated with original proof of purchase of the Product, along with a return of the original defective part or Product for inspection by Company. Company’s liability is strictly limited to the replacement or cost of the Products purchased by Customer.
No warranty shall apply to any Product: 1) if the Products have been modified by the Customer, including repairs performed without the permission of the Company; 2) if the Products are misused; 3) if the damage to the Product results from intent, negligence, or carelessness on the part of the Customer; 4) damage resulting from the normal wear and tear caused by use of the Product; 5) if the Product was purchased through a third party; 6) if the Product or component was purchased as refurbished by Company; 7) if the Product or the defective portion was lost; 8) if the Product or component has already been replaced under this warranty; 9) if the Product is a previous version that has been upgraded and/or modified by either the Customer or the Company;
For Products shipped outside of the contiguous United States, Customer is responsible for all costs associated with shipping, duties, taxes, and shipping insurance.
THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY WHERE PERMITTED BY LAW. COMPANY MAKES NO OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF PERFORMANCE, USAGE OF TRADE, OR COURSE OF DEALING, WITH RESPECT TO ANY PERFORMANCE OF ANY PRODUCT. COMPANY MAKES NO WARRANTY OR REPRESENTATION WITH RESPECT TO ANY OTHER MANUFACTURER’S PRODUCT.
IN NO EVENT SHALL COMPANY BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, CLAIMS FOR LOST BUSINESS PROFITS OR REVENUE, OR THE COST OF THE PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES) OR FOR PUNITIVE OR EXEMPLARY DAMAGES WHETHER AS A RESULT OR BREACH OF CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE.
Furthermore, any claim against Company can only be brought by the Customer. Customer cannot assign any rights under this Agreement to another party and in no circumstances shall another party who did not obtain the Products from the Company have any rights or claims against Company.
gCreate ships all orders from the gCreate headquarters in Brooklyn, NY unless otherwise noted. All lead times are approximate. Customer has 48 hours from delivery to notify Company if any portion of the Product was missing from shipment or has arrived damaged or defective. This also applies to individual components and accessories. Company will ship replacement part without cost to Customer at Company’s discretion. All promotional items must be returned in brand new, unused condition with any return or the retail cost of the promotional item will be deducted from the final refund.
Company will accept returns of any fully assembled gMax Printers ordered from Company within ten (10) business days after the date of delivery. Company will not accept any returns of individually purchased components or accessories. To return a Product, Customer must request and obtain an official return authorization form from Company. After ten (10) business days, Customer’s purchase becomes final and no return will be accepted. Customer will be required to cover shipping costs, as well as a restocking fee equal to 15% of the returned Product’s retail price. Products must be returned in their original packing material and boxes.
gCreate allows returns or replacements for Products purchased via 3D Printing Services if Products contain physical defects or arrive in damaged condition. Products purchased via 3D Printing Services have a 14 calendar day return policy from date of delivery. To be eligible for a return, all items must be unused, in their original condition, and returned in their original packaging. Customer is responsible for return shipping. After inspection, approved refunds will be given back to the customer in the manner in which original payment was received.
Company reserves the right to refuse a return of any Product where an authorization form has not been obtained, where the Product has been damaged by the Customer, or where the return is sought more than ten business days after delivery of the Product. Alternatively, Company reserves the right to reduce the amount of compensation provided to the Customer for the refund at its discretion upon inspection of the returned Product. Company is not responsible for any damage to Product caused by the return shipping process, nor is Company responsible for providing insurance on any return shipping.
Customer agrees to indemnify, defend and hold harmless Company and Company’s parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of Customer’s breach of these Terms of Service or the documents they incorporate by reference, or Customer’s violation of any law or the rights of a third-party.
Customer is prohibited from making unauthorized modifications to the Products. Customer is also prohibited from using the Products in any unauthorized manner including using unauthorized parts and materials.
Your access and use of any website owned by the Company constitutes your consent to be bound by this Agreement. All 3D models uploaded to websites owned by the Company will be kept confidential and will not be shared without Customer’s written consent. This policy also applies to Potential Customers who upload 3D models to websites owned by the Company but do not complete the path to purchase.
All matters arising out of or relating to the sale of the Products are governed by, and construed in accordance with, the Laws of the State of New York, United States of America, without regard to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of New York. Any and all disputes arising under these Terms shall be decided by a binding arbitration in New York using the American Arbitration Association as the arbitrating entity.
Company reserves the right to modify the Product prior to shipping. Company has the right to change the prices for any Products sold at any time. Orders placed before any price increase or decrease will not be affected by the price change.