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At MakerBot, we want you to get the most from your 3D printer. The MakerBot MakerCare Protection Plans provide customers with a fast and comprehensive level of support and service that is unrivaled in the 3D printing industry.
The MakerBot MakerCare Preferred Protection Plan is the fastest, most comprehensive level of support from the people who know your MakerBot product best.
1, 2, or 3 years from delivery
Same day response before 4pm ET
Mon–Fri: 9am-6pm ET
Mon–Fri: 9am-6pm ET
Customers with a MakerCare Plan can access MakerBot Support during the following hours: Monday – Friday: 9 am EST - 9 pm EST
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@Project3DPrinters.com.
Cancellations & Refunds/Returns:
Before accepting a return on a product that isn't functioning as it should, Project 3D Printers reserves the right to exhaust any and all means to resolve and/or repair the malfunction through technical support and replacement parts provided by both the manufacturer and Project 3D Printers. No return will be accepted without reasonable attempts to resolve the issue(s) first. All returned products must be returned within 10 days of date of purchase.
Project 3D Printers enforces a strict "No Returns Accepted" policy for opened and/or partially used products, including filament, resin, or any consumable of any size and weight that has been used or opened from its factory and vacuum seal. Only products and consumables that are unused, and in brand new factory condition are eligible for return to the manufacturer of origin within 10 days of the purchase date.
If a product is found to be non-functional or defective, the product must be returned with its full original contents within 10 days of the delivery date for inspection of the non-functionality. If the product is found to be defective or non-functional a full-refund will be given, not including return shipping at the customer's expense.
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Buyer is responsible for and pays a 20% restocking of the value of the returned item(s). Buyer pays all shipping fees for the returned item(s).
Customs Fees, Tariffs, Duty Fees and Import Taxes:
Only customers are responsible for their local import taxes, tariffs, duty fees and import taxes incurred during shipping. To know about your customs import duties please contact your local customs office with this details (HS Code :8477 Product description: 3d printer or 3d printer kit). If the tax amount is high, we can provide assistance to reduce it.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations: