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At MakerBot we know you’re not just buying a 3D printer, you’re investing in a new tool or a teaching opportunity. With MakerCare Extended Service Plans, you can de-risk your experience and maximize your investment with white glove support from our in-house team of 3D printing experts.
Only available in the US, and Canada as of January 1, 2021
* 1-Year renewal does not include Hot Swap. Maximum of 5 years of total coverage.
Whether you prefer phone, email, or live chat, help is just a step away. With MakerCare you get direct access to our team of 3D printing experts who can help you on the right track with your 3D printer. Need help getting started? Something not quite right with your printer? No question is too big or small.
Call or Live Chat us Monday through Friday, 9 am - 6 pm ET. Outside of hours? No problem, just send an email and someone will get back to you within 6 business hours.
While MakerBot 3D printers are intuitive, sometimes it’s good to get real insight from someone who has used the platform extensively. That’s why with MakerCare you get access to a 1-hour training session with a certified MakerBot Support Engineer where they will walk you through basic set up, usage, and bonus tips and tricks, while answering any questions you may have along the way.
Machine downtime is not ideal for any business. You’ve got projects that need to get done and we understand. MakerCare has your back with hot swap. If your printer goes down, our support engineers will get you back up and running asap. Just call or email to get the process started. If the problem can be resolved with a quick part or setting change we’ll do that. If the printer needs to be sent back, we’ll ship out a replacement machine via overnight - even before you’ve sent yours back - so you can be back up and running in no time.
Do you have a wear component or a damaged part that you can fix without packing up the printer and sending it in? In addition to defective parts already covered by the standard warranty, MakerCare provides part replacement on both natural wear and accidental damage so you can get back up and running even faster.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@Project3DPrinters.com.
Cancellations & Refunds/Returns:
Before accepting a return on a product that isn't functioning as it should, Project 3D Printers reserves the right to exhaust any and all means to resolve and/or repair the malfunction through technical support and replacement parts provided by both the manufacturer and Project 3D Printers. No return will be accepted without reasonable attempts to resolve the issue(s) first. All returned products must be returned within 10 days of date of purchase.
Project 3D Printers enforces a strict "No Returns Accepted" policy for opened and/or partially used products, including filament, resin, or any consumable of any size and weight that has been used or opened from its factory and vacuum seal. Only products and consumables that are unused, and in brand new factory condition are eligible for return to the manufacturer of origin within 10 days of the purchase date.
If a product is found to be non-functional or defective, the product must be returned with its full original contents within 10 days of the delivery date for inspection of the non-functionality. If the product is found to be defective or non-functional a full-refund will be given, not including return shipping at the customer's expense.
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Buyer is responsible for and pays a 20% restocking of the value of the returned item(s). Buyer pays all shipping fees for the returned item(s).
Customs Fees, Tariffs, Duty Fees and Import Taxes:
Only customers are responsible for their local import taxes, tariffs, duty fees and import taxes incurred during shipping. To know about your customs import duties please contact your local customs office with this details (HS Code :8477 Product description: 3d printer or 3d printer kit). If the tax amount is high, we can provide assistance to reduce it.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations: