Skip to content

QUESTIONS & ANSWERS

Have a Question?

Be the first to ask a question about this.

Ask a Question

MakerCare Gold for MakerBot SKETCH - 2 Year

MakerBot provides a way for you to get the most from your 3D printer. By purchasing one of the MakerBot MakerCare Protection Plans customers can expect a fast and comprehensive level of support and service that is incomparable in the 3D printing industry.

MAKERCARE GOLD PROTECTION PLAN: MAKERBOT SKETCH

Your MakerCare Gold Protection Plan (“MakerCare” or the “Plan”) for MakerBot Sketch (the “Product”) is governed by these Terms and Conditions (the “Terms”) and constitutes the service contract (the “Contract”) between MakerBot Industries, LLC (“MakerBot”) and you (“Customer”). MakerCare is additional to the coverage provided by the limited warranty provided by MakerBot for defective parts.

MakerCare Protection PDF

1. CONTRACT TERM

a. MakerCare coverage is for a period of two (2) years (“Coverage Period”) from the delivery date or retail store purchase date as shown on Customer’s shipping confirmation or receipt, respectively. A Coverage Period will begin on the date customer purchases the Product. Customers may not renew their Coverage Period. The maximum Coverage Period available is two (2) years from the date the Customer purchases the Product.

b. MakerCare is linked to the serial number of your Product found inside the packaging. Every Customer is required to activate MakerCare using the serial number of the Product. MakerCare automatically activates for those Customers who purchase digital MakerCare.

c. MakerCare only covers one (1) Product.

d. MakerCare may not be resold and is non-transferable and non-refundable, unless Product is returned in accordance with the thirty (30) day Return Policy outlined in the MakerBot Terms and Conditions of Sale, in which case the cost of MakerCare is refundable.

e. MakerCare is available only in all of the 50 United States, plus the District of Columbia, Canada, Puerto Rico, the United States Virgin Islands, and Jamaica*.

2. WHAT IS COVERED

a. Scope. The following scope of the Plan is subject to the limitations described in Section 2.b.:

i. Support. The Plan provides unlimited Live Chat, email, and phone support from MakerBot Support during Business Hours (defined below) with a response time of one (1) business day (“Support”).

ii. Service Level. The Plan provides replacement parts and return shipping† due to normal wear and tear and accidental damage during the Coverage Period, or repair of the Product by MakerBot.

b. Limitations.

i. Accidental damage only includes a dropped build plate (preventing the Customer from printing), a nicked build plate from print removal (preventing the Customer from printing), and a misaligned gantry from the initial shipping of Product from MakerBot to Customer.

ii. The Plan will cover the following non-consumable parts: motherboards, LCD displays and user interface components (buttons and dials), touch pads, power supplies, cables and wire harnesses, motors and mechanical components.

c. Exclusions.

i. The Plan does not cover the following consumable parts: extruders, build plates damaged for reasons other than accidental damage described in Section 2.b.ii.  above, filament, including those parts used in troubleshooting.

ii. The Plan does not cover any damage due to liquid.

iii. The Plan does not cover damage due to abuse, neglect or misuse, extreme environment, unusual physical or electrical stress or interference, exposure to moisture, flooding, fire, or electrical problems associated with incoming power or other acts not the fault of MakerBot.

iv. The Plan does not cover a Product with an altered or removed serial number, or a lost or stolen Product.

v. The Plan does not cover damage resulting from hardware, software, or firmware modifications to the Product.

vi. The Plan does not cover damage due to failure to comply with Product shipping instructions and/or packing documentation.

vii. The Plan does not cover accessory parts.

viii. The Plan does not cover defective parts. For replacement of a defective part that existed at the time of purchase, see the MakerBot Limited Warranty.

3. OBTAINING SERVICE

a. The original purchaser of the Product and Plan may initiate contact with Support via Live Chat, a phone call, or submit a support case online to: https://www.makerbot.com/support/select.

b. Support Hours of Operation: 9:00AM to 6:00PM ET Monday-Friday (“Business Hours”). Business Hours of operation are subject to change.

c. Support determines course of action. The decision to issue replacement parts or have Product or parts of Product returned for servicing is at Support’s discretion. If replacement parts are deemed necessary, Support will coordinate shipment to you. If replacement parts are deemed unnecessary by Support, Customer may purchase a replacement part at a cost. For service requiring return of Product or parts of Product, Support will issue a Return Merchandise Authorization (“RMA”) Number to Customer. Unauthorized returns will not be accepted under any circumstances. MakerBot will cover shipping both ways, but Support will choose and pay for method of return shipment to Customer.

4. PRIVACY; USER INFORMATION

Other than personally identifiable information, which is subject to the Privacy Policy of www.makerbot.com (the “Website”), any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit in any manner (“Communications”) is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our or their designees may use any or all Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any Communications. We will have no obligation to use, return, review, or respond to any Communications. We will have no liability related to the content of any such Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all Communications that includes any material we deem inappropriate or unacceptable.

5. DISCLAIMERS

MAKERCARE IS NOT A SEPARATE WARRANTY OR LIMITED WARRANTY. MAKERCARE IS IN ADDITION TO MAKERBOT’S LIMITED WARRANTY. MAKERCARE IS AN OPTIONAL PROTECTION PLAN FOR SERVICE AND TECHNICAL SUPPORT THAT MUST BE PAID FOR BY CUSTOMERS IN ADDITION TO THE PURCHASE PRICE OF THE PRODUCT.

6. LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER MAKERBOT NOR ITS SUPPLIERS SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS OR CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY FOR (A) LOSS OR INACCURACY OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR (B) ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO LOSS OF REVENUES AND LOSS OF PROFITS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKERBOT’S AGGREGATE CUMULATIVE LIABILITY HEREUNDER SHALL NOT EXCEED THE GREATER OF FIFTY DOLLARS ($50.00) OR THE AMOUNT PAID BY YOU FOR THE PRODUCT THAT CAUSED SUCH DAMAGE.

SOME COUNTRIES, REGIONS, STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF REMEDIES OR OF INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR THE APPLICABLE TIME PERIODS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. EXCEPT TO THE EXTENT LAWFULLY PERMITTED, THIS LIMITED WARRANTY DOES NOT EXCLUDE, RESTRICT OR MODIFY STATUTORY RIGHTS APPLICABLE TO WHERE THE PRODUCT IS SOLD BUT, RATHER, IS IN ADDITION TO THESE RIGHTS.

7. SEVERABILITY

In the event that any of the provisions of this Contract shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, the remaining portions of this Contract shall remain in full force and effect, provided that in such event the parties agree to negotiate in good faith substitute enforceable provisions which most nearly effect the parties’ intent in entering into this Contract.

8. CHOICE OF LAW; JURISDICTION

This Contract shall be governed by and construed in accordance with the laws of the State of New York, U.S.A., without regard to the choice-of-law principles thereof that would result in the application of the laws of a State other than New York. Any dispute between the parties arising under or relating to this Contract shall be subject to the exclusive jurisdiction of the United States District Court for the Southern District of New York state or the State courts sitting in the Borough of Manhattan, City of New York. A printed version of these Terms will be admissible in judicial and administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

MAKERBOT, MAKERBOT SKETCH, MAKERCARE, and SKETCH are trademarks or registered marks of MakerBot Industries, LLC. All rights reserved.


* Pricing for MakerCare may vary based on location due to shipping and operational costs. Residents of the United States Virgin Islands and Jamaica must purchase MakerCare by placing an order over the phone with our Sales Team.

† Replacement parts for Customers in the contiguous United States are shipped to Customer via overnight shipping at the earliest availability of MakerBot (usually within one (1) business day). Customers in the contiguous United States can expect to receive replacement parts within two (2) business days of MakerBot Support determining replacement parts are required. Shipping options and timing may vary for Customers located outside of the contiguous United States.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@Project3DPrinters.com.

Cancellations & Refunds/Returns:

Before accepting a return on a product that isn't functioning as it should, Project 3D Printers reserves the right to exhaust any and all means to resolve and/or repair the malfunction through technical support and replacement parts provided by both the manufacturer and Project 3D Printers.  No return will be accepted without reasonable attempts to resolve the issue(s) first.  All returned products must be returned within 30 days of date of purchase.

Project 3D Printers enforces a strict "No Returns Accepted" policy for opened and/or partially used products, including filament, resin, or any consumable of any size and weight that has been used or opened from its factory and vacuum seal.  Only products and consumables that are unused, and in brand new factory condition are eligible for return to the manufacturer of origin within 30 days of the purchase date.

If a product is found to be non-functional or defective, the product must be returned with its full original contents within 30 days of purchase for inspection of the non-functionality.  If the product is found to be defective or non-functional a full-refund will be given, not including return shipping at the customer's expense.

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.  Buyer is responsible for and pays a 20% restocking of the value of the returned item(s).  Buyer pays all shipping fees for the returned item(s). 

Customs Fees, Tariffs, Duty Fees and Import Taxes:

Only customers are responsible for their local import taxes, tariffs, duty fees and import taxes incurred during shipping.  To know about your customs import duties please contact your local customs office with this details  (HS Code :8477 Product description: 3d printer or 3d printer kit). If the tax amount is high, we can provide assistance to reduce it.

 

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax