Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@Project3DPrinters.com.

Lost, Stolen, Damaged:

Project 3D Printers is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

If a customer opts out of Route shipping coverage, please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@Project3DPrinters.com and we will process an insurance claim on your behalf.

Cancellations & Refunds/Returns:

Before accepting a return on a product that isn't functioning as it should, Project 3D Printers reserves the right to exhaust any and all means to resolve and/or repair the malfunction through technical support and replacement parts provided by both the manufacturer and Project 3D Printers.  No return will be accepted without reasonable attempts to resolve the issue(s) first.

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.  Buyer is responsible for and pays a 20% restocking of the value of the returned item(s).  Buyer pays all shipping fees for the returned item(s). 

Customs Fees, Tariffs, Duty Fees and Import Taxes:

Only customers are responsible for their local import taxes, tariffs, duty fees and import taxes incurred during shipping.  To know about your customs import duties please contact your local customs office with this details  (HS Code :8477 Product description: 3d printer or 3d printer kit). If the tax amount is high, we can provide assistance to reduce it.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

At Project 3D Printers, we take great pride in servicing our customers to the best of our abilities.  No customer, nor purchase, is too big or too small.  We pride ourselves in getting to know our customers on a personal level so that we can help you find exactly what you need for a price that you can afford. 

No, we're not Amazon, and we don't claim to be.  We may not be able to get your product tomorrow or the next day, but we can do something that Amazon cannot.....which is answer your questions and get you the support needed if and when you're having a problem. 

We will always answer your questions, return your calls, and return your emails.  If we don't have the answers we'll get them from the manufacturer.  You'll never be left alone.  We stand by our high-quality products.

Core Values:

Project 3D Printers takes great pride in living up to its core values:

1) Customer Service

2) Honesty

3) Reliability

4) Efficiency

We believe that the customer and his or her needs come first.  We'll do all that we can make our customers fulfill their needs and make them happy with their purchases.  We pride ourselves on our support system.  If we don't have the answers we will not rest until we find them.  

We know that things will sometimes go wrong.  Let's not kid ourselves.  It's unfortunate when they do, but we promise to be honest about the error and do all that we can to make it right.  We're value your patronage.  We hope that you have a great experience purchasing from us and will spread the word!